COMMON QUESTIONS AND ANSWERS
What is Unlimited English?
Unlimited English gives you access to ALL 1800+ Daily English and Cultural English lessons each month – you can listen to as many as you want! Stream the lessons on any computer or device, or download our Android or iOS app for your phone or tablet.
Can I get a free lesson to try before I buy?
Of course! Click here to listen to a sample lesson.
What specifically do I get in each Unlimited English lesson?
Each lesson has two parts:
1) a streaming audio lesson, and
2) a text Learning Guide (8-10 pages).
The Learning Guide includes:
- a complete transcript of everything we say in the audio lesson
- tips on how to use the new vocabulary
- cultural information
- a glossary with definitions of the key vocabulary
- new sample sentences to show you how to use the new terms in the right way
How does the Unlimited English Membership work?
As a paid member, you get access to ALL 1800+ Daily English and Cultural English. You can stream lessons on your computer or device, or download the lessons to your Android or iOS phone and tablet to listen to offline.
You can listen to as many lessons as you want to and as often as you would like. There are no limits! You can improve as quickly as you want to.
How long do I have access to the lessons?
You have access to ALL 1800+ lessons as long as you are paying your monthly membership fee ($29 each month*) or annual membership fee with a 2-month discount ($299/year).
Once your membership expires (ends), you will NOT be able to listen to your lessons, even if you downloaded them to our app. You must have an active, paid monthly membership to listen to lessons.
*If your country has a Value Added Tax (VAT), this will automatically be added to your fee.
How does a subscription work?
Unlimited English is a subscription, which means you are a charge each month until you cancel. Until you cancel, you will be charged $29 each month. But you can cancel anytime – it's easy! Just click on your account icon (top, right corner) and then click Manage Subscriptions. You can cancel your membership there. You will still have access to the lessons until the end of your current 30-day subscription period, or, for our yearly plan, until the end of your 12 months.
Note: If you are canceling and also want a refund, you must email us within 30 days of starting your membership. This is true for both regular and annual memberships. After 30 days, we cannot refund you. We do not automatically refund subscriptions when they are canceled; you must email us to request it.
How do I cancel my membership?
It's easy! Just click on your account icon (top, right corner) and then click Manage Subscriptions. You can cancel your membership there. You will still have access to the lessons until the end of your current 30-day subscription period, or 12 months if you are on a yearly plan. Yearly plans can be canceled anytime during the 12-month membership, but refunds can only be requested in the first 30 days.
Can I cancel my Unlimited English membership in the middle of the month?
You may cancel anytime and you will not be charged again for the next month (30 days). However, you will not receive a partial refund for the remainder of the current 30 days on your membership
What if I am unhappy with my Unlimited English Membership?
We would never want you to be unhappy! If you are not satisfied with your membership, please contact us in the first 30 days and we will give you a full refund. Yearly memberships must be canceled within 30 days. Any refunds must be requested within 30 days of first starting your membership.
I want fewer lessons each month. Do you have anything for me?
Yes! If you have an iPhone, iPad, or Mac, you can get our Apple Podcasts subscription, "Speak English with ESLPod." Our Apple Podcasts subscription gives you 12 lessons per month that can be downloaded directly to your Apple Podcasts app.
For both iOS and Android users, we have groups of lessons for purchase with our English Collections. See this Comparison Chart for all of our learning options.
How do I get my Unlimited English lessons directly to my phone or tablet? I don't have a computer.
It's easy!
First, purchase your Unlimited English membership on your web browser, and remember your username and password.
Next, download our app for either Android or iOS (iPhone/iPad), log in with your same username and password, and start listening to your lessons right away!
With our app, you can also download the audio lessons to listen to when you're not connected to the Internet. (Lessons are available on the app for as long as you have a paid membership.)
You can also stream your lessons on any phone, tablet, or computer by logging into your account on your web browser.
I have a question that is not answered here. How can I get help?
Just tap or click here to email us and we'll get back to you as soon as we can.
